Ticket Detail · TKRB-20215438
Closed Tech Visit
AI 机器人转接客户 (SIM) · Jakarta · WhatsApp 628****00
Machine: AI Robot Handoff · Related order: - · Created: 21 Sep 2026 04:54 WIB
Customer issue
人工服务
AI classification & dispatch advice
Tech Visit Confidence 80%
V79 robot human-handoff keyword; PENDING dispatch, never auto-assign
Handling timeline
STATUS_TRIAGED · system · 21 Oct 2026 10:31 WIB
Status advanced NEW -> TRIAGED (demo UI action)
Status advanced NEW -> TRIAGED (demo UI action)
STATUS_ASSIGNED · Budi Santoso · 26 Oct 2026 15:22 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Budi Santoso · 31 Oct 2026 07:40 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)
STATUS_RESOLVED · Budi Santoso · 31 Oct 2026 08:29 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)
STATUS_CLOSED · Budi Santoso · 31 Oct 2026 08:29 WIB
Status advanced RESOLVED -> CLOSED (demo UI action)
Status advanced RESOLVED -> CLOSED (demo UI action)