🤖
24h AI Aftersales RobotOnline · instant reply (SIM)
AI Aftersales Robot 🤖
Hi, I'm the AIFENG 24h AI aftersales robot 🤖 Describe your issue fully in one message and I'll analyze it and give you the fix steps right away.SIM
📋 One-shot description template
① Machine model ② Symptom ③ When it started ④ Error code if any (e.g. E101)
Example: DTF printer white ink not coming out, started yesterday, no error code
① Machine model ② Symptom ③ When it started ④ Error code if any (e.g. E101)
Example: DTF printer white ink not coming out, started yesterday, no error code
Me
Software connection failedSIM
AI Aftersales Robot 🤖
All info received, AI is analyzing (SIM)…SIM
AI Aftersales Robot 🤖
Based on your description, AI matched this high-frequency fault — follow the step card:SIM
AI Aftersales Robot 🤖
🛠 RIP connection failed (dongle / firewall / port)
1
Step 1
Make sure the dongle is plugged in and its LED is on (skip for dongle-free network licenses).
Make sure the dongle is plugged in and its LED is on (skip for dongle-free network licenses).
2
Step 2
Check whether Windows Firewall blocks the RIP port: disable it temporarily for one test.
Check whether Windows Firewall blocks the RIP port: disable it temporarily for one test.
3
Step 3
Reconfigure the printer IP/port in the RIP (matching the machine panel) and send a test job.
Reconfigure the printer IP/port in the RIP (matching the machine panel) and send a test job.
🧰 Possible parts needed: 加密狗
Risk level LOW
AI Aftersales Robot 🤖
After trying the steps above, is it solved?SIM
Quick-pick common faults:
🔌 Won't power on🚫 Carriage not moving🔗 Software connection failed🎨 One color not printing🕳️ No ink at all📏 Banding lines👥 Ghosting / double image↩️ Ink backflow
Sending is a chat-UI simulation only; nothing is sent to any channel.