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24h AI Aftersales RobotOnline · instant reply (SIM)
AI Aftersales Robot 🤖
Hi, I'm the AIFENG 24h AI aftersales robot 🤖 Describe your issue fully in one message and I'll analyze it and give you the fix steps right away.SIM
📋 One-shot description template
① Machine model ② Symptom ③ When it started ④ Error code if any (e.g. E101)
Example: DTF printer white ink not coming out, started yesterday, no error code
① Machine model ② Symptom ③ When it started ④ Error code if any (e.g. E101)
Example: DTF printer white ink not coming out, started yesterday, no error code
Me
Carriage not movingSIM
AI Aftersales Robot 🤖
Got it ✅ To analyze accurately, please add the machine model, e.g.: DTF printer / UV flatbed / sublimation / heat press…SIM
Me
🎬 VideoSIM
AI Aftersales Robot 🤖
AI is recognizing (SIM animation)…SIM
AI Aftersales Robot 🤖
Video recognized (SIM): 8 frames sampled, carriage movement looks jerky.SIM
Me
🧪 Test stripSIM
AI Aftersales Robot 🤖
AI is recognizing (SIM animation)…SIM
AI Aftersales Robot 🤖
Test strip recognized (SIM): CMYK complete, white channel missing ~40%.SIM
Me
🎤 VoiceSIM
AI Aftersales Robot 🤖
AI is recognizing (SIM animation)…SIM
AI Aftersales Robot 🤖
Voice transcribed (SIM): "there are horizontal lines when the machine prints".SIM
Me
No ink at allSIM
AI Aftersales Robot 🤖
All info received, AI is analyzing (SIM)…SIM
AI Aftersales Robot 🤖
Based on your description, AI matched this high-frequency fault — follow the step card:SIM
AI Aftersales Robot 🤖
(No exact fault tree found; below is the closest reference SOP for the same symptom)SIM
AI Aftersales Robot 🤖
🛠 DTF carriage not moving (rail / encoder / E-07)
1
Step 1
Power off and gently push the carriage end to end: it should glide; a sudden resistance point marks an obstruction.
Power off and gently push the carriage end to end: it should glide; a sudden resistance point marks an obstruction.
2
Step 2
Wipe the encoder strip in one direction with a lint-free cloth and a little alcohol; never touch it bare-handed.
Wipe the encoder strip in one direction with a lint-free cloth and a little alcohol; never touch it bare-handed.
3
Step 3
Note the error code on the panel/software and look it up on the 'Error Code Search' page (e.g. E-07 carriage init failure).
Note the error code on the panel/software and look it up on the 'Error Code Search' page (e.g. E-07 carriage init failure).
🧰 Possible parts needed: 光栅条, 皮带, 无尘布
Risk level MEDIUM
⚠️ This fault is best handled by a technician; proceed with caution.
AI Aftersales Robot 🤖
After trying the steps above, is it solved?SIM
Quick-pick common faults:
🔌 Won't power on🚫 Carriage not moving🔗 Software connection failed🎨 One color not printing🕳️ No ink at all📏 Banding lines👥 Ghosting / double image↩️ Ink backflow
Sending is a chat-UI simulation only; nothing is sent to any channel.