AI Aftersales Marketplace & Knowledge Center

System 9 · part-time technician onboarding · city-based coverage · solve customer aftersales online

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模拟数据 · Simulasi · Simulated — demo environment, no real customer actions

Step 2 · Choose the symptom

Step 2 of 5
Identify machine → Identify symptom → Step-by-step checks → Conclusion → Submit evidence

Current machine 🌈 Sublimation Printhead model : Epson i1600

⚠️ Safety red lines (stop immediately and escalate if any of these occurs)
🚫 R1 Burnt smell / smoke / strange odor
🚫 R2 High voltage / exposed wires
🚫 R3 Printhead short-circuit risk
🚫 R4 Board removal required
🚫 R5 Firmware upgrade
🚫 R6 Parameter write
🚫 R7 Two rounds contradict
🚫 R8 Confidence too low
🎨 One color not printing📏 Banding lines👥 Ghosting / double image🔗 Software connection failed

← Reselect machine